Advice When Calling Customer Service

A few weeks ago I received an e-mail question from someone who wanted to start an eBook business but was worried about also having a full-time job. This isn’t as unusual of a situation as you might think. Most people, when they’re just getting started, have a job. Even if someone doesn’t have a traditional job, they might have other household responsibilities like raising kids. The time constraints are the same regardless.

I met a guy named Ronnie at a bus stop. He heard me ask other people what bus they are waiting for. I will just start asking questions of people, and I start with Spanish…”que camion tu quiere?” what bus do they want? If they want the bus that I want too, then I follow their lead, they can see the signs in the bus windows in the dark better than I can, and I do wear my glasses at the bus stops. So Ronnie, it turns out, lives in my neighborhood, he said stick with him and do what he does. Then as Ronnie and I were talking it turns out that we are with the same company, he works in the call center tijuana for the same development. He said Vallarta is still a small town.

Forced Continuity gets a bad rap. Usually because of Hidden Forced Continuity in which the terms of the continuity program aren’t clear. What happens is the customer signs up to a continuity program without knowing it. This is actually very illegal.

10) Focusing on “I” rather than “you!” Look at your webpage and make sure that it talks about the customer and his problem more than it talks about you, your company, and your products. Your customers don’t really care about you. They care about how you can help them! Read through you copy and make sure that it answers that question. Make sure that you’re not talking about yourself too much, and that when you do talk about yourself, it’s answering the question of how you can help the reader.

The aero garden does not make a huge mess with dirt. As the name states it’s a garden based off of air, so that means you do not have the mess. You will though have the hum from the pump, but they are not that loud.

Once you have been trained, you are assigned a cubicle and told to get to work. If you are lucky, you will work with a buddy for a while, until you get used to the process. If not, oh well, you can always put the caller on hold while you call the help desk. Hopefully someone has explained to you how to access this resource before you actually have to put it to the test (which will probably be your very first call).

3) The owner is “hiding behind the website.” Web surfers are skeptical and distrusting. You need to let them know that there is a real person behind the site. Give them contact information, show them your photo, and even let them hear you. You can easily add audio or video to your website, and allow it to “touch” your visitor on such a deeper level. When people hear your voice or see you talking, and get to watch your body language, you communicate so much more effectively than just the written word.

The result? The value of each of your subscribers (on your list) skyrockets to possibly over $10 per month. Typically a subscriber is only worth between $1-$3 per month to you.